FREQUENTLY ASKED QUESTIONS
FREQUENTLY ASKED QUESTIONS
CANCELLATIONS AND MODIFICATIONS
If you wish to cancel your order before dispatch, kindly give us call or WhatsApp us or drop us an email, your order cancellation request will be fulfilled in next 24 hours of time (If not dispatched).
For prepaid orders cancelled before shipment, the eligible amount will be refunded in accordance with our Refund Policy.
For complete details, please refer to our Return & Cancellation Policy.
We apologize for the inconvenience caused by the cancellation of your order. This may have occurred for several reasons:
- The product is out of stock or has been discontinued.
- There were inaccuracies or errors in the pricing information.
If you need to change your delivery address, please contact Customer Care as soon as possible. Address changes may be accommodated only if the order has not yet been processed for shipment. Once the order has been shipped, the delivery address cannot be changed.
RETURNS AND EXCHANGE
If you want to return/replace a product on Ivikta, please follow these steps within 7 days of delivery:
Please reach out to us on +91 9506484582, Monday - Saturday from 9:30am - 6:30pm
or
You can also drop us an email on customercare@ivikta.com
Once the returned product is received and verified by Ivikta, the refund will be processed within 2–3 business days.
For both prepaid and Cash on Delivery (COD) orders, eligible refunds will be credited to the UPI ID or bank account details shared with IVIKTA Customer Care via WhatsApp or email.
For prepaid orders, refunds will not be credited to the original payment method.
For complete details, please refer to our Return & Cancellation Policy.
Yes. If you receive an incorrect product, please contact IVIKTA Customer Care within 7 days of delivery. You may request a replacement, subject to availability, or a refund in accordance with our Return & Cancellation Policy.
If an order cannot be delivered after the applicable delivery attempts, it may be returned to Ivikta as Return to Origin (RTO).
For prepaid orders, the refund will be processed after the returned shipment is received and verified by IVIKTA, in accordance with our Return & Cancellation Policy.
For COD orders, no payment has been collected from the customer, so there is no payment to refund. Repeated refusal or failure to accept COD orders may affect the availability of COD for future orders.
IVIKTA offers a 7-day, no-questions-asked return policy. You can request a return within 7 days from the date of delivery, without having to provide a reason.
To be eligible for a return, the product must be unused and in its original condition, with all original tags and packaging/accessories intact.
Once the returned product is received and verified by IVIKTA, the eligible refund will be processed within 2–3 business days.
You may also request a replacement instead of a refund, subject to product availability.
For complete details, please refer to our Return & Cancellation Policy.
SIGN UP AND LOGIN
No, registration is not mandatory to shop on Ivikta. You can log in as a guest and shop without any limitations.
However, we recommend creating an account with us. This allows you to store your information with us, eliminating the need to enter your details every time you shop.
If you encounter issues logging in, please follow these instructions:
- Double-check your login details.
- Ensure that your web browser is set to accept cookies.
- If you have forgotten your password, reset it using the 'Forgot your Password' link on the sign-in page.
- If the system is undergoing maintenance, please try logging in again after 30 minutes.
If you are still unable to access your account, please contact our Customer Care team. We will resolve the issue promptly.
PAYMENTS AND REFUND
PAYMENTS AND REFUND
For prepaid orders, eligible refunds will not be credited to the original payment method. Once the returned product is received and verified by IVIKTA, the refund will be processed within 2–3 business days to the UPI ID or bank account details provided by the customer to Ivikta Customer Care via WhatsApp or email.
The modes of payment for purchasing on Ivikta are:
- Credit/Debit Cards: You can pay using Visa, MasterCard, Maestro, and American Express cards.
- Net Banking: You can make payment through net banking for major banks in India.
- UPI (Unified Payments Interface): You can use UPI apps like Google Pay, PhonePe, or any other UPI-enabled app.
- Cash on Delivery (COD): You can choose to pay cash when your order is delivered to you.
Please note that the availability of these payment methods may vary depending on your location and the product you are purchasing.
We apologize for the inconvenience. If your transaction failed but the amount was deducted from your account, please connect with our customer care through call, email or WhatsApp and share the relevant transaction details. You may also reach us through the Contact Us page on our website. We will investigate the issue promptly.
We will check the payment status from our end. If the payment has been successfully received by us, we will contact you and, based on your confirmation, either we will process your order manually or initiate a refund in accordance with our Refund Policy.
If the payment has not been received by us, the deducted amount is generally reversed by the bank or payment service provider to the original payment method. The reversal timeline may vary depending on the bank or payment service provider. If the amount is not reversed within the applicable timeframe, we recommend contacting your bank or payment service provider for further assistance.
Still confused? Give us a call:
Please reach out to us on +91 9506484582, Monday - Saturday from 9:30am - 6:30pm
or
You can also drop us an email on customercare@ivikta.com
