Return and Cancellation Policy
Return Policy
Return Policy
At IVIKTA, we offer a 7-day, no-questions-asked return policy. You may request a return within 7 days from the date of delivery, without having to provide a reason for the return.
To be eligible for a return, the product must be unused and in its original condition, with all original tags and packaging/accessories intact.
Customers may also request a replacement instead of a refund, subject to product availability.
Return Intimation
Contact customer support within 7 days from the date of delivery.
Guidelines for a valid return
Guidelines for a valid return
Product & Accessories should be in original condition.
Tags should be retained and returned.
Cancellation Policy
Cancellation Policy
Cancel your online order before the product has been shipped.
For prepaid orders cancelled before shipment, the eligible amount will be refunded in accordance with our Refund Policy.
Contact customer support to cancel an order and get refund, if applicable.
Return To Origin (RTO)
Return To Origin (RTO)
If an order cannot be delivered and is returned to IVIKTA by the courier partner as Return to Origin (RTO), the following will apply:
- Prepaid orders: The refund will be processed after the returned shipment is received and verified by IVIKTA, in accordance with our Refund Policy.
- Cash on Delivery (COD) orders: As no payment has been collected from the customer, there is no payment to refund.
For prepaid RTO orders, the refund will be processed using the refund method specified in our Refund Policy. For COD orders, repeated refusal or failure to accept orders may affect the availability of COD for future orders.
Refund Policy
Refund Policy
Refunds will be processed once the returned product has been successfully received and inspected by IVIKTA.
For both prepaid and Cash on Delivery (COD) orders, eligible refunds will be credited to the UPI ID or bank account details shared by the customer with IVIKTA Customer Care via WhatsApp or email.
For prepaid orders, refunds will not be credited to the original payment method. Customers will need to provide their preferred UPI ID or bank account details through WhatsApp or email to receive the refund.
Once the returned product is received and verified, the refund will be processed within 2–3 business days.
For inquiries, feel free to contact us at customercare@ivikta.com
