Ivikta Enterprises (“IVIKTA”, “ivikta”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide when you visit or use our website, place an order, create an account, contact us, or otherwise interact with our services.

This Privacy Policy explains what information we may collect, how we use it, when we may share it, and how we protect and retain it.

1. Information We Collect

Depending on how you interact with IVIKTA, we may collect the following information:

Personal and Contact Information

• Name

• Email address

• Mobile or telephone number

• Billing and shipping address

• Information you provide when contacting our customer support team

Order and Transaction Information

When you place an order, we may collect information relating to your order, including products purchased, order value, delivery details, transaction status, and order history.

Payment and Refund Information

Payment transactions may be processed through third-party payment service providers. We may receive information necessary to confirm and manage your payment and order.

If you provide a UPI ID or bank account details to IVIKTA for processing a refund, we may use that information solely for processing the applicable refund and maintaining necessary transaction records.

Account Information

If you create an account with IVIKTA, we may collect information associated with your account, such as your name, email address, contact number, saved addresses, and order history.

Website and Technical Information

When you visit our website, certain technical and usage information may be collected automatically, such as:

• IP address

• Browser and device information

• Pages visited

• Products viewed

• Approximate location

• Date and time of visits

• Website interaction and navigation information

This information may be collected through cookies and similar technologies.

2. How We Use Your Information

We may use your personal information to:

• Process and fulfil your orders

• Arrange shipping and delivery

• Process payments and refunds

• Provide customer support

• Respond to enquiries and requests

• Manage your account

• Send order confirmations, delivery updates, and other service-related communications

• Maintain transaction and business records

• Prevent fraud, misuse, and unauthorized activity

• Operate, maintain, secure, and improve our website

• Understand website usage and improve our products and services

• Comply with applicable legal and regulatory requirements

• Send promotional or marketing communications where permitted and where applicable

3. Sharing of Personal Information

We do not sell your personal information.

We may share personal information with trusted service providers where reasonably necessary to operate our business and provide our services. These may include:

• Payment processing service providers

• Shipping and delivery partners

• Website hosting and ecommerce service providers

• Customer support service providers

• Analytics and website technology providers

• Marketing and advertising service providers, where applicable

• Professional advisers or authorities where required by law

Such parties may receive only the information reasonably necessary for the relevant service or purpose and are expected to handle personal information appropriately.

We may also disclose information where required by applicable law, legal proceedings, government authorities, or to protect the rights, safety, and security of IVIKTA, our customers, or others.

4. Cookies and Similar Technologies

IVIKTA may use cookies and similar technologies to:

• Enable essential website functionality

• Remember preferences and settings

• Understand how visitors use our website

• Analyse website performance

• Improve our products, services, and customer experience

• Support marketing and advertising activities, where applicable

Third-party services used on our website may also use cookies or similar technologies in accordance with their own privacy policies.

You may be able to control or disable certain cookies through your browser settings. However, disabling essential cookies may affect some website functionality.

5. Electronic Communications

When you place an order, contact us, create an account, or otherwise interact with IVIKTA, we may communicate with you electronically through email, telephone, SMS, WhatsApp, or other available communication channels for purposes such as order processing, delivery updates, customer support, refunds, and other service-related matters.

Where permitted by applicable law, we may also send promotional communications. You may request to stop receiving promotional communications by contacting us or using the available unsubscribe or opt-out mechanism.

6. Data Security

We take reasonable measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.

Payment transactions may be processed through third-party payment service providers that use their own security measures and practices.

However, no method of transmission over the internet or method of electronic storage can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer support, maintaining business and transaction records, resolving disputes, preventing fraud, and complying with applicable legal or regulatory requirements.

When personal information is no longer required for these purposes, it may be deleted or securely disposed of, subject to applicable law and legitimate record-keeping requirements.

8. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to request access to, correction of, or deletion of certain personal information.

You may also contact us if you have concerns about how your personal information is being handled.

To make a privacy-related request, please contact us using the details provided below. We may need to verify your identity before processing certain requests.

9. Third-Party Websites and Services

Our website may contain links to third-party websites, services, or social media platforms.

IVIKTA is not responsible for the privacy practices, security, or content of third-party websites or services. We encourage you to review the privacy policies of those third parties before providing them with personal information.

10. Children's Privacy

Our website is intended for general consumers and is not specifically directed at children.

We do not knowingly collect personal information from children in circumstances where applicable law requires parental or guardian consent. If you believe that a child has provided personal information to us inappropriately, please contact us so that we can take appropriate action.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, technology, or applicable legal requirements.

Any updated version will be published on this page with the revised effective date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Ivikta Enterprises (ivikta)
Email:info@ivikta.com
Phone: +91 9506484582

For customer support, you may also contact us regarding returns, orders, and delivery using the contact details provided on our website.

Website:www.ivikta.com