We offer free shipping on all orders.

Orders are typically processed and shipped within 1-2 business days of receiving the order.

Delivery times may vary depending on the shipping location. Orders are generally delivered within 3–7 business days from the date of shipping.

While we make every effort to ensure timely delivery, delivery timelines may occasionally be affected by unforeseen circumstances or delays at the logistics/delivery partner's end, including operational constraints, weather conditions, public holidays, or other circumstances beyond our control.

We appreciate your understanding in such situations.

We use third-party courier and delivery partners to deliver orders to customers across India.

Once your order is shipped, you will receive a tracking number via email to track your package's delivery status.

We currently do not offer international shipping. We only ship within India.

Please ensure that the shipping address provided is accurate and complete to avoid any delays or issues with the delivery.

If a delivery attempt is unsuccessful, the courier partner may make additional delivery attempts or contact you to arrange delivery. 

Please ensure that your phone number and delivery address are accurate and that you are available to receive the order. 

If an order cannot be delivered after the applicable delivery attempts, it may be returned to IVIKTA by the courier partner as Return to Origin (RTO).

For Cash on Delivery (COD) orders, repeated refusal to accept an order, providing an incorrect or incomplete delivery address, or being unavailable to receive the order may result in the order being returned to us as RTO. Since no payment has been collected from the customer, there is no payment to refund. We may restrict or decline future COD orders in cases of repeated or suspected misuse of the COD facility.

For prepaid orders that are returned to us as RTO due to unsuccessful delivery, the refund will be processed in accordance with our Return & Cancellation Policy after the returned shipment is received and verified by our team.

Please note that we do not process or ship orders on weekends or public holidays. Orders placed on these days will be processed on the next business day.

For any queries or updates regarding your order's shipping status, you can contact our customer support team.

Once your order is delivered, we recommend checking the package and product for any damage or discrepancy. If you notice any issue, please contact us for assistance. 

For information about returns and refunds, please refer to our Return & Cancellation Policy.

We reserve the right to update or modify our shipping policy at any time. Any changes will be communicated to customers through our website or via email.